Dulux London Revolution
BE SAFE AND SECURE IN 2021

FAQs

We are on hand to help answer your queries

General

What date will the event take place?

The Dulux London Revolution 2021 will take place on the 15th-16th May 2021.

What are the start / basecamp / finish addresses?

Start address: Lee Valley Athletics Centre, 61 Meridian Way, Edmonton, London, N9 0AR

Basecamp address: Royal Windsor Raceourse, Maidenhead Rd, Windsor, SL4 5EZ

Finish address: Lee Valley Athletics Centre, 61 Meridian Way, Edmonton, London, N9 0AR

Entry

Is there an age limit?

Participants must be aged 16 years or above by the start of the event to be allowed to enter.

Participants under the age of 18 years (but over the age of 16 years) must be accompanied by a parent or guardian for health and safety reasons.

Can I enter as part of a team?

We welcome teams on the event! Please see below for more info.

Teams of friends: As we need all medical and dietary info from each participant we need each individual to register individually. There will be a section on the registration form that allows you to write in your team name, so that we can link you with your other team mates. This is important so that we know to put you in the same camping zone for the event.

Corporate teams: If you are interested in entering a corporate team, please contact us at info@london-revolution.com. We can invoice your company for the places to the individuals don’t have to pay on registration when signing up. We will also let you know how we can support your pre-event experience on elements such as kit design and training days.

How do I pay to enter?

You need to pay the full amount when you sign up to the challenge, which you can do on the Enter Now page. You can pay by credit or debit card, but you have to use the online system, as we don’t accept payment over the phone.

Can I change my package?

You can transfer your package within the same event.

This must take place before midnight on Sunday 9th May 2021.

Notice of a Package transfer must be done via the your MyEvents Portal.

  • Click Transfer to another category
  • Select the category to transfer to and complete the form

Please note, if you are transferring from a fully priced package to a charity package, please email us at info@london-revolution.com.

Please refer to the Rules and Regulations for further details.

When do event entries close?

The closing date for entries is Sunday 9th May 2021 at midnight and no entries will be accepted after this time. If the event is sold out, the registration form will close earlier.

How do I get my race pack?

Your race pack will be sent out in the post around 1 week prior to the event start date.

If you are travelling from overseas, you will not receive your pack in the post and you will need to pick it up from the registration desk on the day. This is also the case for anyone who registers after Friday 16th April 2021.

The race pack will include your bib number with safety pins, a luggage label, your participant wristband and your parking (if you booked parking before the deadline above). If you booked parking after this deadline, it will arrive separately in the post the week of the event.

Your merchandise is handled by a separate supplier, so it will not arrive with your race pack.

If you have any questions about your pack, please head to the Info Desk on the day of the event.

Parking and Shuttles

How do I book parking?

Parking will be available at the below locations. This MUST be pre-booked and all permits visible on the dashboard on the day:

  • Start
  • Basecamp

Further information on parking options will be published closer to the event.  You will then be able to book these through your “MyEvents” portal.

Is parking available for friends and family?

START
Friends and family can drop participants off but there is a maximum wait time of 15 minutes.

BASECAMP
Parking is available for friends and family. There is a £5 charge for this which must be paid in cash on the day.

Kit and Equipment

What kit should I wear?

At the very least we recommend some decent padded cycling shorts, which you can get from any good bicycle shop. If the weather turns, which we all know is a possibility in English weather, you will want to be able to layer up. We’ll be sending out a full kit list prior to the event but as a summary you should have the following:

  • Helmet (No helmet, no ride)
  • Cycle shorts
  • Cycling shoes or trainers
  • Short or long sleeve sports top
  • Waterproof jacket
  • Cycle gloves

What bike do I need?

You don’t need to have the latest carbon fibre racing bike to complete the event. However, you do want one which is comfortable, safe and light enough that you can cover the distance efficiently. Please find below a list of our permitted and not permitted bikes.

PERMITTED

  • Road Bike (recommended)
  • Hybrid & Cyclocross (recommended)
  • Mountain Bikes
  • Single Speed
  • Single speeds with a fixed or freewheel are permitted as long as they have two handlebar-operated brakes – one front and one rear.
  • Folding Bike
  • Cruiser Bike
  • Tricycles
  • Handcycles & recumbents
    • As this is an open road event please ensure that you are visible by displaying a safety flag
  • Tandems (Please note you will need two entries, one per person)
  • E-bikes*

*If taking part on an e-bike,  you must comply with the government rules in England, Scotland and Wales as to the classification of an e-bike and licensing, tax and insurance requirements; and must make sure the bike battery can last for the duration of the day as there will not be any charging facilities at pit-stops

NOT PERMITTED

  • Fixed wheel with no brakes and/or only a front brake
  • Any bicycle with only one brake
  • Unicycles
  • Penny Farthings
  • Quadcycles
  • BMX
  • Towed trailers
  • Child carriers
  • Tag-a-long trailers bicycles
  • Trailer bicycles
  • Cargo bicycles
  • Specialist time-trial bicycles
  • Stride driven or stand up machines such as elliptical cycles
  • Any bicycle without 360° rider visibility
  • Unconventional handlebars (including triathlon bars, aero bars, clip-ons, prayer bars, Spinaci bars and cow bars)
  • Handlebars without bar-end plugs

Do I have to wear a helmet?

Yes. Safety out on the road is paramount to us so we cannot allow you to ride without one.

How do I claim my lost property?

Any lost property found on the event will be handed to the Info desk for you to collect at the Start, Basecamp and Finish. We will take this back to our office after the event so please send us an email if you have lost anything. Please note, any unclaimed lost property will be disposed of after 2 weeks.

On the Event

What is the start time?

SATURDAY
We will be operating a staggered start system, whereby you will be allocated a time slot between 6.00am – 8.15am at Lee Valley

The ULTRA will have the earliest start times between 6.00am – 6.30am.

We recommend you arrive 30-45mins before you start time.

SUNDAY
You will be able to set off in your own time between 7.00am – 8.30am.

How do I transport my bags from the start to the finish?

We will transport your bags for you from the start to your final destination each day. In your registration pack you will be given a luggage label with your participant number on it to attach to any luggage so it is easy to find at the end of the day. You’ll just need to drop bags with us in the morning and it will be there for you to pick them up at the other end.

For the ULTRA, we will look after your luggage whilst you complete the 300km. You’ll just need to drop bags with us in the morning and then pick them up at end.

Basecamp

If I am staying over night, do I need to bring my own tent and sleeping mat?

No, your tent will be pitched ready and waiting for you when you arrive at basecamp and you will collect your sleeping mat when you check in to tent allocation.

You will need to bring your own sleeping bag.

Tents are 2 man pop up tents (allocated one per person) so if you are participating in a couple you can opt to put your bags in one tent and yourselves in another.

Can I pitch my own tent?

You are not permitted to provide your own tent and camp on site.

All basecamp space is reserved for the event set up and event vehicles. If you wish to camp overnight on site you will need to book the relevant package.

Are massages still going to be available in 2021?

Due to Covid limitations, we are unable to confirm if we will be able to offer massages for the 2021 event for the overnight packages. We will update this section as and when we know more.

Are friends and family allowed to visit basecamp?

Yes, we encourage it! Spectators are allowed into the festival area at basecamp and there will be bars and concessions where they can buy food and drinks.

All non-overnight participants will need to be off the basecamp site by 10.00pm.

On the Route

Is the route fully signed?

Yes, the route will be fully signed, with chaperones along the route for support.

Are the roads closed?

No. The route is set along quieter roads so there is less traffic (and they’re more beautiful). You must still cycle sensibly and safely and obey the Highway Code in order to avoid accidents.

Why are we not going up Box Hill?

It is a requirement of the National Trust that all riders be through the busy Box Hill section by 12pm which would not be possible, as Box Hill sits around 60 miles into the route. Don’t worry, if it’s climbs and views that you are looking for, we’ve still got plenty of those for you to tackle.

How much training am I expected to do?

This is dependent on how much exercise you do currently. We provide you with comprehensive raining plans for all distances.

You will also be provided with training advice to ensure you are in the best possible shape. Other than that we recommend regular, consistent training – give yourself enough weeks to train but don’t overdo it!

How fast do I have to cycle?

Weekender / Day 1 / Day 2: You need to be able to cycle around 10 mph as a minimum.

ULTRA: You need to be able to cycle around 12 mph as a minimum.

If this sounds like a stretch for you, we recommend following the event training plan provided to you as part of the package.

Are there pit stops on the route?

There are two pit-stops per day and for the ULTRA, there are 5 pit stops in total.

All pit stops provide snacks, drinks, toilets and first aid facilities.

Please note: We ask that you don’t arrange to meet friends and family at pit stops as they can become very crowded if each participant has supporters there as well. Instead we recommend they meet you at the base camp or away from the event pit stops.

What is the cut off time?

The route is open from:

The ULTRA:

  • Saturday 15th May, 6:00am – 9.00pm

Weekender / Day 1 / Day 2:

  • Saturday 15th May, 6:45am – 5.00pm
  • Sunday 16th May, 7:00am – 5.00pm

Please note: Each pit-stop will have a cut off time (determined closer to the start of the event). If you miss the cut off time, regardless of the route opening times, you will be liable for disqualification.

Will there be mechanical support on the road? Should I bring a puncture repair kit?

We will have mechanics out on the route to help with any significant issues, but we do ask all riders to bring a small toolkit and to be able to fix their own punctures. The kit that we recommend to bring along includes the following:

  • Puncture repair kit
  • Spare inner tube
  • a couple of tyre levers
  • A pump

We strongly recommend learning how to use this equipment prior to the event, there are many online tutorials on this subject to help you along.

Will there be medical support on the route? Do I need to bring a first aid kit?

We will have medics out on the route to help with any significant issues, but we do ask all participants to bring a small first aid kit to be able to deal with their own minor issues e.g. blisters, chafing.

What happens if I have to retire from the event?

If for some reason you can’t complete the challenge you will be provided with an event control number, which you must ring to tell us you are pulling out of the event.

If it is deemed a medical emergency then we will arrange an evacuation for you. Otherwise, you will have to sort out your own transport and repatriation. This includes transport from the overnight basecamp to the finish if you decide that you do not want to continue after Day 1.

Please note: if you aren’t able to complete the full package you signed up for, then we cannot guarantee you a medal that shows the distance you did achieve.

What is the broom wagon?

Each pit stop and the finish line has a cut off time, which will be publicised before the event and reiterated each day. We operate a ‘broom wagon’ vehicle to pick up those who fall behind the stated cut off times.

This follows the ride each day and collects those who are unable to complete the Ride. The broom wagon then transports them onwards to the finish line.

The broomwagon will be travelling at an average speed of around 10mph. You are required to stay in front of this at all times or else you will be taken off the route.

Will there be live tracking on the event?

In partnership with Open Tracking, you can now hire a GPS tracker for the duration of the event!

Your tracker will provide accurate location data, available online for your friends and family to view, so they can see how well you’re progressing along the route. This is NOT linked to your event timing but it does mean your supporters can see more accurately where you are throughout the event and how close you are to the finish line!

Visit Open Tracking to book now.

Check out this video to see how the trackers work.

 

Can my friends and family come and see me along the route?

Your friends and family are welcome to come and see you along the route, but we ask that they avoid pit-stops as these areas are for participants only. A more specific breakdown of the route will be published closer to the event.

If You Can No Longer Attend

What happens if I need to cancel my place?

We operate a 7-day cooling off period – during the first 7-days after registration your fee if fully-refundable should you change your mind. After this point your entry fee becomes non-refundable under any circumstances, including illness or injury. Please refer to the Rules and Regulations for further details.

We do provide some options for you if you cannot attend, and they are listed in the following sections.

Event Transfer

You can transfer your place to the Dulux London Revolution Cycle. This can be done via your MyEvents portal.

This must take place before midnight on Sunday 9th May 2021, and there is a fee to do this. This must be made payable to the Event Organisers. Please refer to the Rules and Regulations for further details.

Please note: if your place was deferred from 2020 this process is slightly different. Please see below section for more information. 

Event deferral

You can defer your entry to 2022*.

This must take place before midnight on Sunday 9th May 2021 and there is a fee to do this. This admin fee can be paid under the ‘Additional Purchases’ section of the your MyEvents portal.. Please refer to the Rules and Regulations for further details.

Please note: you may only defer once, so if you have already deferred the previous year, this option no longer applies to you.

Participant transfer

You can transfer your place to another participant. This can be done via your MyEvents portal.

This must take place before midnight on Sunday 9th May 2021 and there is a fee to do this. This must be made payable to the Event Organisers by the outgoing participant. Please refer to the Rules and Regulations for further details.

Please note: if your place was deferred from 2020 this process is slightly different. Please see below section for more information. 

DEFERRED PARTICIPANTS FROM 2020

Am I automatically registered for the 2021 event?

No you are not.  We have reserved a place for you in the 2021 event however we need you to complete the 2021 registration form so that we can capture the most up to date details for yourself.

We sent a link to the 2021 registration form out at the end of August 2020.  If you have not received this, please let us know and we can re-send.

You need to redeem your link by the Tuesday 6th October 2020 to guarantee your place for 2021.

I have not received my 2021 registration link

In the first instance, please check your junk mailbox as these links are generated and sent directly from our registration system and can sometimes be flagged as spam.

If you still can’t find the link, please email us at info@london-revolution.com and we’ll re-issue it.

Do my extras rollover (e.g. t-shirt, parking)?

No, you will need to re-purchase these.

You should have received a full refund for these earlier in the year. If you have not, please email us at info@london-revolution.com and we’ll re-issue it.

I would like to change to another event, package or do a participant transfer

To process this change, please submit your request via this CHANGE FORM.

A member of the team will process your request within 5-7 working days.

We are waiving all of our usual administration fees for this process up until Thursday 31st December 2020.

Please note: requests are subject to availability.

Am I able to purchase registration insurance?

We’re afraid not. As your link is free of charge, the system does not recognise any value to insure against.

COVID-19 UPDATES

What measures are you putting in place to mitigate Covid-19?

We take your safety on event very seriously and we will ensure that we adhere to all Government and WHO guidelines at the time of the event.

Staggered start lines, social distancing, posted registration packs and increased safety measures at pitstops are just some of the measures that will be implemented.

For more information, please visit our dedicated Covid-19 page which will be regularly reviewed and updated.

What if I can't attend due to needing to self-isolate or being in a government imposed local/international lockdown?

If due to Covid-19, you need to self-isolate, are subject to a local lockdown or international quarantine restrictions, we will waive the Administration Fee to Defer to the following year.

The participant must notify Threshold via email by the time that registration commences on the live event and provide evidence of the situation.

Please read the Rules and Regulations for further information.

WHAT IF THE EVENT CAN'T GO AHEAD AGAIN DUE TO COVID-19?

For 2021, if the event can’t go ahead again due to COVID-19, we are able to commit to giving a full refund on your entry fee paid to date (less the Booking Fees), and any additional extras purchased and not received.

For more information, please visit our dedicated Safe and Secure in 2021 page which will be regularly reviewed and updated.

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