Dulux London Revolution
BE SAFE AND SECURE IN 2021

FAQs

We are on hand to help answer your queries

Entry Info

Price & packages

We have a variety of packages available with varying distances, prices and the option to take part for charity too.

Visit our ‘Packages’ page for more information.

What's included in my Entry Fee?

From training plans and first class route support, to fully loaded pit stops and an amazing overnight experience, there is a lot included in your Entry Fee. See our ‘What’s included‘ package for more detail.

Is there an age limit?

Participants must be aged 16 years or above by the start of the event to be allowed to enter.

Participants under the age of 18 years (but over the age of 16 years) must be accompanied by a parent or guardian for health and safety reasons.

Is this part of the Threshold Trail Series?

No, although it is brought to you by the same team who organise the Threshold Trail Series.

The pit stops will have a fantastic level of provision but may not be the same as our Trail Series events as not all the same partners will be present.

When do event entries close?

The closing date for entries is midnight on Sunday 19th September 2021. No entries will be accepted after this time. If the event is sold out, registration will close earlier.

Registration Packs

You will receive your Registration Pack in the post ahead of the event. In your pack you will get the following items with clear instructions on what to do:

  • Bike number (incl cable ties to attach it to your bike)
  • Timing chip to stick to your helmet
  • Luggage label
  • Accreditation wristband (to be worn at all times during the event)

International participants, and those who register or change package in the last month before the event, will need to collect their pack at the Info Desk at your start line, as you will not receive them in the post.

Can I change my package?

You can transfer your package within the same event.

This must take place before midnight on Sunday 19th September 2021.

Notice of a package transfer must be done via the MyEvents Portal.

Please note: if you are transferring from a fully priced package to a charity package, please email us at info@london-revolution.com.

Please refer to the Terms and Conditions for further details.

Want to glamp?

If you fancy spending the night in style at our Basecamp, why not choose one of our glamping options? Brought to you by ZooBells, click here for information and how to upgrade.

Please note: you must have already purchased a camping package before upgrading.

What are the average finishing times?

We aim to cater for all abilities on the event. As a guide, the minimum speed to complete your respective distance is:

  • Weekender / Day 1 / Day 2: 10 mph
  • ULTRA: 12 mph

Team entry

We welcome teams on the event! By creating a team, it also helps us assign you to similar start waves and camping zones (if applicable).

Teams of friends: As we need all medical and dietary info from each participant we need each individual to register themselves. There will be a section on the registration form that allows you enter your team name, so we can link you with your other team mates.

Corporate teams: If you are interested in entering a corporate team, please visit out Corporate Team page for more information. We can invoice your company for the places so the individuals don’t have to pay on registration when signing up. We will also let you know how we can support your pre-event experience on elements such as kit design and training days.

What are the benefits of entering a corporate team?

Whether it’s for team building, investing in your team’s mental and physical health or raising money for your chosen charity, Dulux London Revolution is the perfect corporate event, accommodating all ages, experience and fitness levels. Choose to cycle, walk, or run a variety of distances, with options to camp overnight or take it on in one go.

Whether it’s a small group of you or most of the company – we can create a package that works for you. Optional extras include hospitality zones, bespoke kit and live Q & A’s for your team. Have a look at our Corporate Team page for more information.

Can I buy registration insurance after registering?

The option to purchase registration insurance is only available during the registration process and therefore we are unable to add this once your registration is complete.

What is covered with registration insurance?

A full overview of what your insurance policy covers can be viewed in your Active Refunds confirmation email. If you have any further questions, we recommend contacting Active Refunds directly on support@active.com.

Can I volunteer?

If you would like to volunteer on an event please visit the dedicated Volunteering page for more information.

When and Where

When and where will the event take place?

Dulux London Revolution 2021 will take place over the weekend of 25-26th September 2021.

  • Start: Lee Valley Showground, Station Road, London, EN9 1AB
  • Basecamp (midway point and Day 2 start): Royal Windsor Raceourse, Maidenhead Rd, Windsor, SL4 5EZ (///marble.push.mini)
  • Finish: Lee Valley Showground, Station Road, London, EN9 1AB (///edits.mock.friday)

The start

REGISTRATION
If you have already received your pack in the post, there is no need to re-register when you arrive at your start line.

If you still need to collect your Registration Pack or make changes, please visit the Info Desk.

START WAVES
Saturday
We operate a staggered start system. Start times will be allocated based on the estimated completion time entered on your registration form.

These will be communicated to you in due course.

Once allocated you are unable to change start times. We recommend you arrive 30-45mins before your start time.

Sunday
On Sunday there will be a staggered start between 7am and 8am (there are no designated start times per person).

How can I change my start time to be the same as my friends/team?

Unfortunately, this year in particular we are unable to allow participants to change their start wave.

If you would like to start with a particular friend or family member, please ensure you have created a team via your MyEvents Portal and we will endeavour to put you in the same wave.

Getting There and Back

By car

Participant car parking is available at the Start and Basecamp. This will be available to purchase prior to the event. An event parking permit will be sent to you in your Registration Pack and must be clearly displayed in your vehicle.

There will also be drop-off and pick-up areas at the Start and Finish. There is a maximum wait time of 30 mins. It is free of charge and does not need to be booked.

All cars are left at owners’ risk and must be collected before car park closes.

By train

The nearest train stations are listed below. You can book a taxi from these stations to get to/from the locations:

  • Start / Finish: Tottenham Hale
  • Basecamp: Windsor & Eton Central

Please note: taxi’s companies are generally very busy on the weekend of the event so we would recommend booking in advance so not to avoid disappointment.

How to book parking

Parking is available to book via the MyEvents Portal. Please visit the Participant Information Platform for more information.

Can you recommend anywhere to stay in the area before / after the event?

We are unable to provide recommendations for accommodation in the area. We suggest looking at booking.com for advice or visiting our Participant Facebook Forum, where other participants might be able to provide their recommendations.

Training

Training Plans

All Training Plans can now be viewed via the Participant Platform.

How much training am I expected to do?

This is dependent on how much exercise you do currently. We provide you with comprehensive training plans for all distances for both running and walking,

You will also be provided with additional training advice to ensure you are in the best possible shape. Other than that we recommend regular, consistent training – give yourself enough weeks to train but don’t overdo it!

Kit and Equipment

What kit should I wear?

There is no such thing as bad weather, just inappropriate clothing. There is nowhere this rings truer than England so you need to be prepared for anything from hot sun to torrential rain.

You can view the full kit list on the Participant Information Platform.

What bike do I need?

Our main aim is for everyone to enjoy and complete the Event safely. To do this, we understand that participants might want to ride a variety of bikes. If you have a specific bike that you would like to ride which is not listed below, please contact us so we can discuss your options and make sure we can support you.

We recommend riding a road, hybrid or cyclocross bike. Please only bring one bike with you as we do not have the space to accommodate two.

Please make sure that your bike has:

  • Handlebars with bar-end plugs fitted
  • Working front and rear brakes
  • 360° rider visibility
  • And that you can cycle consistently at a slowest average speed of 10 mph.

Due to mechanic stock availability and safety reasons, we do not permit:

  • Towing trailers
  • Fixed wheel bikes with no brakes and/or only a front brake fitted
  • Specialist time-trial bicycles
  • Stride driven or stand-up machines, such as elliptical cycles
  • Unconventional handlebars (including triathlon bars, aero bars, clip-ons, prayer bars, Spinaci bars and cow bars)

If you have questions concerning your bike, please email us and we’ll be more than happy to discuss these with you.

 

Do I have to wear a helmet?

Yes. Safety out on the road is paramount to us so we cannot allow you to ride without one.

Bag transfer & weight limits

We will provide luggage transfer from the start to the finish point.

Overnight participants will have access to their luggage at the Basecamp.

You will receive a luggage tag in your Registration Pack. You must attach this to your bag and take it to the correct luggage vehicle.

At your finish point, you can collect your bag by showing your event wristband.

For the ULTRA, we will look after your luggage whilst you complete the route. You will just need to drop your bags with us in the morning and then pick them up at the end.

WEIGHT ALLOWANCE

  • ULTRA / Southern stage / Northern stage: 5kg (e.g small day sack)
  • Weekender / overnight packages: 10kg (e.g airline hand luggage size)

Where can I order event merchandise from?

Merchandise is available to order via our online shop.

When will I receive my event merchandise?

Merchandise will arrive in the post to the address listed on your registration form approximately 2 weeks before the event. Be sure to check you have shared the correct address with us.

We are only able to deliver to address within the UK. For international participants, you will be able to purchase merchandise on the live event.

Food and Drink

Pit stops

Each pit stop will have a selection of snacks for all participants including a variety of sweet and savoury options, which will vary at each pit stop. Water will also be available.

More information on food and drink will be published closer to the event on the Participant Information Platform.

Basecamp

At the Basecamp you will get:

  • Overnight packages, there will be a hot meal on Saturday and breakfast on Sunday morning.
  • Any other package, there are concessions available to purchase food.

Finish

There will be food concessions available to purchase food at your respective finish line.

Dietary requirements

We cater for all dietary requirement as long as we know in advance including gluten free, dairy free, vegetarian and vegan options.

Please ensure that any specific dietary requirements are entered on your registration registration form.

Sometimes, this food can be kept in a different section so please ask a member of staff if you can’t immediately see these options.

Route and Support on the Day

Facilities

There will be a variety of facilities across the route. Toilets, food, water and medics are available at each location. In addition to this, there will also be:

START

  • Official Event Merchandise shop*
  • Food and coffee concession*

BASECAMP

  • Showers** / charging points / food concessions* / bar* / stretching area

FINISH
Food concessions* / bar*/ Official Event Merchandise shop*

Please note: that smoking is not permitted on any of the Event sites.
*Additional cost
**Camping package

Medical support

We will have medical provisions at the Start, pit stops, Basecamp and the Finish line. There will be emergency medical care available for the duration of the event. At the half way basecamp, the medical team will also run a medical clinic.

Due to COVID-19 mitigation measures, there may be further medical checks and questionnaires,  prior to being allowed into the Start area.

Mechanical support

There will be mechanical support at the start of each day, out on the road, at the pit stops and at the Basecamp.

The mechanical teams will have a wide range of spares to ensure everyone has the best chance of finishing the route. If you have a problem with your bike the mechanical team will aim to fix it for free, but will charge for any parts that are needed. These will need to be paid for at the time of repair. You are expected to be able to repair your own punctures.

Please see the full bike repair kit list on the Participant Information Platform.

Signage and navigational devices

SIGNAGE
The route will be marked with arrows (white on a red background)

The route maps are available to view on the Participant Information Platform. Always follow the event signage in case there are any last-minute changes to the route.

NAVIGATIONAL DEVICES
Our route distances are produced by a navigational expert using an electronic mapping system. This is as accurate as possible but discrepancies can occur between the use of different GPS running computers, the position on the route and atmospheric conditions. This in turn may lead to potential minor differences in distance when out on the route.

Are the roads closed?

No. You must still cycle sensibly and safely and obey the Highway Code at all time.

Timing

Times will be taken from your timing chip at the Start, Basecamp and Finish and will be published online after the event by Results Base. A link to the results page can be found on the Participant Information Platform.

Pit stop frequency

Pit stops are at regular intervals and will give you a chance to refresh and recharge for the next stage, and check in with the medics or mechanics if you need to. We recommend a quick turnaround of a maximum of 20 mins to get back on the route as quickly as possible.

  • The ULTRA: 5 pit stops
  • All other riders: 2 pit stops per day

Please note: we do not publish the exact locations of pit stops due to very limited space and private access. In order to gain the necessary permissions to run the event, friends and family will NOT be permitted at pit stops

What is the cut off time?

The route is open from:

The ULTRA: Saturday 24th September, 6:00am – 9.00pm
Weekender / Day 1 / Day 2:

  • Saturday 25th September, 6:45am – 5.00pm
  • Sunday 26th September, 7:00am – 5.00pm

Please note: Each pit stop will have a cut off time (determined closer to the start of the event). If you miss the cut off time, regardless of the route opening times, you will be liable for disqualification.

What is the broom wagon?

There will be a broom wagon that will follow the route behind the last participant.

  • The broom wagon will pick you up if you fall behind the pit stop cut off times and/or route closing time or become injured/medically unable to continue.
  • Once you are in the broom wagon you will not be able to get back on to the route.

Live event tracking

In partnership with Open Tracking, you can now hire a GPS tracker for the duration of the event

Your tracker will provide accurate location data, available online for your friends and family to view, so they can see how well you’re progressing along the route. This is NOT linked to your event timing, but it does mean your supporters can see more accurately where you are throughout the event and how close you are to the finish line!

Visit Open Tracking to book now.

Your safety

We take your health and safety very seriously.

EMERGENCY CONTACT NUMBERS
You will be provided with emergency contact numbers for the event weekend which will go through to our central Event Control team.

  • These will be clearly marked on your bike number.
  • Please make sure you add these numbers to your mobile contacts list.

What happens if I have to retire from the event en-route?

If for some reason you can’t complete the challenge you will be provided with an Event Control number, which you must ring to tell us you are pulling out of the event.

In the case of a serious medical emergency we will arrange evacuation for any participant from the course. However, if you are just having trouble completing the distance, try to get to the next pit stop where we recommend arranging your own transport to the Basecamp or the Finish.

Please note: if you aren’t able to complete the full package you signed up for, then we cannot guarantee you a medal that shows the distance you did achieve.

Overnight Camping

Bike storage

Secure bike racking will be provided for all riders at Basecamp. This is manned by our security team. This is not under cover and you do not need to bring a bike lock.

If I am staying overnight, do I need to bring my own tent and sleeping mat / can I bring my own?

Your tent will be pitched ready and waiting for you when you arrive at Basecamp. You are not permitted to provide your own tent and camp on site. You will need to bring your own sleeping bag and sleeping mat.

If you wish to camp overnight on site you will need to book the relevant package.

How are tents allocated (can I have a tent next to my friend / partner)

Upon arrival into Basecamp, head to our Tent Allocation team who will allocate tents to participants on a first come, first served basis.

When we issue Registration Packs, you will be allocated a colour. You will then be allocated a tent in this colour zone.

To ensure you’re in the same colour zone as your partner or friends, we would recommending creating a ‘team’. We will endeavour to ensure all team members are allocated the same colour.

You can create a team through your MyEvents Portal by clicking on ‘Create a team’.

We can’t pre-allocate tents to groups, but if you come in together we will attempt to allocate tents next to one another where feasible.

How big are the tents

The tents are 2 man pop up tents (allocated one per person). If you are participating in a couple you can opt to put your bags in one tent and yourselves in another.

Can I bring my own caravan?

Unfortunately not, if you’re looking to use your own caravan, we’d recommend looking into our Weekender excl. camping package and staying overnight somewhere local.

Are massages still going to be available in 2021?

Due to COVID-19, we are unable to confirm if we will be able to offer massages for the 2021 event for the overnight packages. We will update this section as and when we know more.

Charging facilities

Plug sockets will be available at Basecamp.

Please be considerate when using this facility. Charge your device as required and then collect it to allow others to charge theirs.

You must label all your personal items with your name so they can be clearly identified. Please DO NOT bring a laptop/iPad with you due to their value and confidential nature.

Security

Site stewards are present around Basecamp looking after all participants and equipment onsite.
Please report anything untoward to a steward.

You are responsible for all of your personal belongings. Threshold Sports cannot take responsibility for missing or lost items.

Friends and Family (and dogs)

Can my friends and family come and see me along the route?

Your friends and family are welcome to come and see you along the route, but they will not be permitted into the pit stops as these areas are for participants only.

Is parking available for family?

We have a drop-off and pick-up zone at the Start and Finish where your friends and family can drop you off or pick you up.

They are able to wait and watch you start/finish provided they are no longer than 30 minutes.

BASECAMP
Parking is available for friends and family. There is a £5 charge for this which must be paid in cash on the day.

Are friends and family allowed to visit Basecamp?

Spectators are allowed into the festival area at the Basecamp and there will be bars and concessions where they can buy food and drinks. All spectators will need to follow any socially distanced guidelines in place at the time and may have to register their details on entry to the site for purposes of Track and Trace. Spectators will not be allowed into the participant dining areas or camping areas.

All non-overnight participants will need to be off the basecamp site by 10.00pm.

Fundraising

I'd like to fundraise for charity but my charity is not listed in the drop down list on the registration form – how can I fundraise for them?

If there is a charity close to your heart that isn’t yet registered as a non-partner of ours, you will need to get permission from them to part-fund your place. We have an easy 3 step process to get consent from a new charity to part-fund your entry:

1. Email the charity a link to our Non-Partner Charity Consent Form and ask them to complete it
2. Once they have completed it, your chosen charity will then confirm with you whether they can part-fund your place on the event.
3. When confirmed by the charity, after 5 working days they will then appear in the drop-down list in the Fundraising section on the Non-Partner Registration form.

To find out more information, please see the bottom of the Charity Entry page.

When can I start fundraising?

As soon as you have completed your charity entry you can start fundraising. For any fundraising specific questions, such as how to set up your page, please contact your chosen charity directly.

Does the minimum fundraising target need to be met per person or can it be raised as part of a team?

You are required to meet the minimum fundraising target individually. Unfortunately you can’t split the total within your team unless you have prior agreement with your charity.

Can I set up a shared fundraising page with my team mate?

As the charity will be tracking your fundraising, we recommend contacting your chosen charity directly to ask them about this.

Virgin Money Giving information

We are proud to partner with Virgin Money Giving. Whether you have purchased a charity place or general place, you can set up your Virgin Money Giving page and start your fundraising today!

It’s easy to put off your fundraising… we know it can be tough. But it’s simple to get started and you can create a page in just a few clicks. You will be amazed at how much you can raise for your chosen charity.

Plus, if you fundraise through Virgin Money Giving you will have access to personal fundraising support from their helpdesk, a dedicated fundraising hub and as they’re not for profit, more of your donations will be sent directly to the charity.

Post Event

Results

All results will be available to view via the Participant Platform.

How do I claim lost property?

Any lost property found on the event will be handed to the Info desk for you to collect at the Start, Basecamp and Finish. We will take this back to our office after the event so please send us an email if you have lost anything.

Please note: any unclaimed lost property will be disposed of after 2 weeks.

If You Can No Longer Attend

What happens if I need to cancel my place?

We operate a 7-day cooling off period – during the first 7-days after registration your fee if fully-refundable should you change your mind. After this point your entry fee becomes non-refundable under any circumstances, including illness or injury. Please refer to the Terms and Conditions for further details.

We do provide some options for you if you cannot attend, and they are listed in the following sections.

Event Transfer

You can transfer your place to the Dulux London Revolution Trails. This can be done via your MyEvents portal.

This must take place before midnight on Sunday 19th September 2021, and there is a fee to do this. This must be made payable to the Event Organisers. Please refer to the Terms and Conditions for further details.

Please note: if your place was deferred from 2020 this process is slightly different. Please see below section for more information.

Event deferral

You can defer your entry to 2022*.

This must take place before midnight on Sunday 19th September 2021 and there is a fee to do this. This admin fee can be paid under the ‘Additional Purchases’ section of the your MyEvents portal. Please refer to the Terms and Conditions for further details.

Once the Administration Fee has been processed, within 5 working days, we will cancel your registration for 2021. We will not refund the Entry Fee, but will send you a free of charge web link to sign up to the Event the following year. You will not need to pay again for the following year.

Participant transfer

You can transfer your place to another participant. This can be done via your MyEvents portal.

This must take place before midnight on Sunday 19th September 2021 and there is a fee to do this. This must be made payable to the Event Organisers by the outgoing participant. Please refer to the Terms and Conditions for further details.

Please note: if your place was deferred from 2020 this process is slightly different. Please see below section for more information.

DEFERRED PARTICIPANTS FROM 2020

Am I automatically registered for the 2021 event?

No you are not.  We have reserved a place for you in the 2021 event however we need you to complete the 2021 registration form so that we can capture the most up to date details for yourself.

We sent a link to the 2021 registration form out at the end of August 2020.  If you have not received this, please let us know and we can re-send.

You need to redeem your link by the Tuesday 6th October 2020 to guarantee your place for 2021.

I have not received my 2021 registration link

In the first instance, please check your junk mailbox as these links are generated and sent directly from our registration system and can sometimes be flagged as spam.

If you still can’t find the link, please email us at info@london-revolution.com and we’ll re-issue it.

Do my extras rollover (e.g. t-shirt, parking)?

No, you will need to re-purchase these.

You should have received a full refund for these earlier in the year. If you have not, please email us at info@london-revolution.com and we’ll re-issue it.

I would like to change to another event, package or do a participant transfer

To process this change, please submit your request via this CHANGE FORM.

A member of the team will process your request within 5-7 working days.

We are waiving all of our usual administration fees for this process up until Thursday 31st December 2020.

Please note: requests are subject to availability.

Am I able to purchase registration insurance?

We’re afraid not. As your link is free of charge, the system does not recognise any value to insure against.

COVID-19 UPDATES

What measures are you putting in place to mitigate Covid-19?

We take your safety on event very seriously and we will ensure that we adhere to all Government and WHO guidelines at the time of the event.

We are working closely with industry and COVID health and safety experts to maximise the chances of the events continuing as planned. We are giving focus to a range of measures whilst also working hard to ensure that none of the traditional Threshold magic and hospitality is lost.

For more information, including FAQs related to your entry, please visit our dedicated Safe and Secure in 2021 page which will be regularly reviewed and updated.

Terms and Conditions

Dulux London Revolution 2021 Terms and Conditions

Title Sponsor
Dulux logo
Gold Charity Partners
CRUK logo
Event Partners
rocktape logo
VMG logo
High 5 logo

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